Six Features Your Business Phone System Should Have
If you want your business to succeed, you must invest in quality communication. When it comes to picking a telephone system, you should have a variety of things in mind. One of the major factors you should consider is the type of features you expect to have. A phone system is only as good as the features it has to offer. Below are six impressive features that you should definitely have for your business phone system.
Every phone system on the market today has a voicemail feature. Nevertheless, answering machines differ depending on the providers. Certain Voicemail features give you access to messages regardless of location. Regardless of whether you are using the phone itself or a voicemail system, which is remote, you will still be able to access messages from whichever place.
This feature allows you to connect to multiple people through multiple extensions. While buying a phone system with this particular feature, it is wise to find out the maximum or minimum number of connections the phone can have simultaneously. It is also important to check the audio and quality of sound in the speaker of your phone.
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If you find yourself busy or possibly not having the right budget to start a call center solution, then this is exactly what you need. If you don’t have one of these I’m today’s world, your business might be termed as unprofessional. Such software simply take the place of a real receptionist. They are capable of passing the required info regarding your business to the caller.
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Call Screening Feature
Business people are often busy and might not have ample time to answer all their inbound calls. This feature is very efficient because it allows you to choose how to handle each call that comes through. You can differentiate between casual and business calls, just by looking at the caller ID. Besides, using this feature enables you to determine which calls should be responded to first. However you should never allow your casual calls to be made using your business number.
Music on Hold
A research by the telemarketing magazine revealed that 80% of callers are normally put on hold. In this same research, those who hang up after experiencing silence make up 60% of the callers. If you have music playing in the background, you will find that the caller tends to remain on the line longer. You can also keep them engaged by using messages other than complete silence.
Call Forwarding Feature
Call forwarding allows you to forward all your incoming calls to another phone such as another office phone, or your mobile phone, instead of failing to answer the calls.In some cases, the hunt group technique is used, and the call is forwarded to a series of numbers until it is eventually answered.
Evidently, phone systems have a range of features. It is your responsibility to research and pinpoint the features your business needs the most. However, there is no law against having all of them if possible.